Surviving shipping snafu's: Customer correspondence

Author

Kateland Kelly
December 05, 2016

It’s that time of year when everyone is shopping for their friends and family, and you can bet that more than a handful are doing it last minute. You can also bet you’re going to get your fair share of stressed out moms, angry husbands, and the occasional petulant youngster filling up your inbox. Where is my package? Why don’t you guarantee delivery dates? Why is this so expensive??

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