4 Awkward Customer Conversations & How to Handle Them

Master the art of handling tricky customer interactions in your handmade business with 4 proven strategies to turn challenging conversations into positive customer experiences.

Author

Deborah Engelmajer
April 04, 2021

DING! Oh no! A customer just sent you a message that triggered all sorts of not-so-great emotions.

Frustration, anger, worry, or at times… just plain annoyance. Unfortunately, it’s bound to happen — almost like a rite of passage. 

If you’re going to be running a successful handmade shop, you will get some annoying messages and might have to have some awkward conversations from time to time.

But don’t worry, every situation can be solved and when done well, these conversations with difficult customers can actually be a brilliant opportunity to offer a stellar customer experience and to turn even the most difficult of buyers around.

So let’s dive into it and take a look at the four most common messages you’re likely to receive and how to handle them.

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